16 Jun 2025

Service terms

These service terms (the "Agreement") take effect as of the effective date of an Order incorporating its terms or otherwise accepts its terms as part of a Registration Process (the "Effective Date") between, Canonical Group Limited, a company registered in England (company number 110334C) whose registered office is at 5 New Street Square, London EC4A 3TW, United Kingdom ("Canonical"), and the customer identified in the Order ("Customer").

1. Interpretation

When used in this Agreement, the following terms mean:

Affiliate: a corporate entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the outstanding shares or securities representing the right to vote for the election of directors or other managing authority of such corporate entity.

Canonical Content: means the set of additional packages and files for use with Ubuntu which are published by Canonical for use by written agreement with Canonical. For example, this includes kernel live patches and Extended Security Maintenance packages, certified Windows drivers for guest instances and the Landscape management product.

Canonical Services: means a standard set of online services provided by Canonical for users of Ubuntu on premises and on multiple public clouds, including Ubuntu package repositories, Ubuntu package updates, kernel live patches, security monitoring, systems management, and operations services.

Canonical Solutions: means Canonical Content published by Canonical and content created by Canonical as part of an Order or during previous engagements with Customer for use under an Order.

Confidential Information: the terms of this Agreement, and any information identified by the disclosing party as confidential or which the receiving party reasonably ought to know is confidential in light of the nature of the information or the circumstances of its disclosure.

Data Protection Legislation: all applicable data protection and privacy legislation, including but not limited to the Data Protection Act 2018, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, and any successor legislation to the GDPR or the Data Protection Act 2018, as applicable.

Force Majeure Event: any act, event or circumstance beyond the reasonable control of the party concerned including, without limitation: (i) acts of God; (ii) epidemic or pandemic; (iii) terrorist attack, civil commotion or riots, war, armed conflict, imposition of sanctions, or embargo; (iv) nuclear, chemical or biological contamination or sonic boom; (v) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (vi) fire, explosion or accident; and (vii) any labour or trade dispute, strikes, industrial action or lockouts, and (viii) any other cause beyond a party’s reasonable control, provided that a lack of funds will not be regarded as a circumstance beyond that party’s reasonable control.

Image: means a software package that contains an operating system and one or more applications and that is capable of being instantiated as a virtual machine or container.

Intellectual Property Rights: all vested and future rights of copyright and related rights, design rights, database rights, patents, rights to inventions, trademarks and get-up (and goodwill attaching to those trademarks and that get up), domain names, applications for and the right to apply for any of the above, moral rights, goodwill (and the right to sue for passing off and unfair competition), rights in know-how, rights in confidential information, rights in computer software and semiconductor topographies, and any other intellectual or industrial property rights or equivalent forms of protection, whether or not registered or capable of registration, and all renewals and extensions of such rights, whether now known or in future subsisting in any part of the world.

Licensed IP: Canonical’s Intellectual Property Rights in the Software and Services.

Order: If Customer is buying Services directly from Canonical: Customer's order for Services which incorporates this Agreement and identifies Customer's name, contact information, Services, and fees. An Order may be in the form of a statement of work. If Customer is buying Services through Canonical's reseller: Customer's agreement to purchase the Services and pay applicable fees.

Registration Process: The process under which a Customer registers with Canonical to receive Services purchased through Canonical's reseller.

Services: the services to be performed by Canonical as identified and described in the Order and/or at www.ubuntu.com/uasd and/or www.ubuntu.com/legal/solution-support, and/or www.ubuntu.com/training.

Software: the software to be provided by Canonical to Customer as set out in the applicable Order, which may include Ubuntu Content and Canonical Content.

Ubuntu: a version of the operating system known as "Ubuntu", which is supported by Canonical pursuant to Canonical's public announcements and support schedule and is either Canonical's standard version with no modifications or a version modified by Canonical.

Ubuntu Content: means the set of installable Ubuntu packages and Ubuntu images which are published by Canonical and are redistributable in their original form subject to the IP policy documented at www.ubuntu.com/IP and their contents which may be included in Images as unpacked, integrated or derived materials.

2. Structure

This Agreement governs each Order. If there is any conflict between this Agreement and any Order, the Order will take precedence, except that any standard preprinted terms and conditions of a purchase order will not apply.
Online purchases require Customer to have an Ubuntu One account.

3. Services

Unless otherwise specified in the Order, Canonical will make the Services available to Customer within 5 days of any of the following events: (i) Canonical receives a purchase order from Customer for the fees, (ii) Customer pays the fees to Canonical, or (iii) Canonical's reseller orders the Services with respect to Customer. Subject to this Agreement, including Customer's payment of the fees, Canonical will provide the Services using reasonable skill and care and through suitably qualified employees and contractors. Ubuntu Pro Services apply to all Ubuntu systems within the covered cloud or cluster. If the applicable Order does not specify a process to cover Ubuntu systems added to the cloud or cluster after the Order date, Customer will place additional Orders as Ubuntu systems are added to the cloud or cluster.
Canonical is not obligated to perform (i) any service or function except as expressly identified in the Order; or (ii) any Services to the extent its performance is limited by Customer's failure to meet any reasonable dependency.

4. Intellectual Property Rights

Each party will retain ownership of its Intellectual Property Rights and any Intellectual Property Rights it creates or obtains. Nothing Canonical creates or provides under this Agreement will be considered a "work made for hire", and no Intellectual Property Rights will transfer under this Agreement.
Source code for packages in Ubuntu is distributed under a licence determined by the upstream software publishers. Canonical warrants that the standard Ubuntu installation includes only software licensed on terms compliant with the Open Source Definition from the Open Source Initiative, together with components which Canonical is entitled to make available to end users in Ubuntu, such as firmware or drivers.
During and after the term of this Agreement, Customer will comply with Canonical's Intellectual Property Rights policy at www.ubuntu.com/legal/IP.
To the extent any Software provided to Customer is not under an open source licence, Canonical grants to Customer a world-wide, non-exclusive, non-transferable licence for the term of the applicable Order, revocable in the event of breach or termination of this Agreement or the applicable Order, to (i) use the Licensed IP in accordance with this Agreement, solely in connection with systems which are the subject of the Order, and subject to any quantity, usage or other limitations or restrictions set out in the applicable Order and (ii) to make a reasonable number of copies of the Licensed IP for backup and installation purposes. Customer may not use, copy, modify, disassemble, decompile, reverse engineer, or distribute the Licensed IP except as expressly permitted in this Agreement or an Order, or permit access to the Licensed IP to any third party other than those acting on Customer's behalf except as expressly permitted in this Agreement or an Order. Nothing in this Agreement limits rights under any individual open source licence for the source code of packages in the Software.
Where a Service or Order is stated to include a trademark licence, Canonical grants to Customer a non-exclusive licence to use the trademarks of the Canonical group (the “Trademarks”) for activities described in the Order. Customer will not: (i) grant sub-licences of its rights under the Order, or (ii) register or cause to be registered any mark or domain name containing any Trademark.

5. Customer responsibilities

Customer will not (i) use the Services other than in connection with the Customer systems for which Customer has purchased the Services or (ii) resell the Services.
Customer is responsible for the back-up of its data and software. Canonical will not be liable for any loss, corruption, or damage to data or software.
If Customer engages Canonical to install or use any third party software or materials as part of the Services, Customer will have and maintain sufficient rights or licences to such software to allow Canonical to perform the Services.
Where Canonical provides access to online resources as part of the Services, Customer (i) will comply with Canonical's reasonable instructions and (ii) will not cause any adverse impact to the Services.

6. Confidentiality and data

During and after the term of this Agreement, each party will and will cause its officers, employees, contractors and agents to keep secret and confidential all Confidential Information of the other and will not copy, use or disclose any such information to any third party, other than as may be necessary to comply with its obligations under this Agreement; provided that a party may disclose the other party's Confidential Information to Affiliates.
The obligation of confidence will not apply where the Confidential Information: is required to be disclosed by operation of law; was lawfully in the possession of the recipient prior to disclosure by the other party; is subsequently lawfully acquired from a third party or independently developed by the recipient without breach of any known obligation of confidence; is or becomes generally available to the public through no act or default of the recipient; or is disclosed on a confidential basis for the purposes of obtaining professional advice.
Each party will give the other prompt written notice of any disclosure of the party's Confidential Information as required by operation of law during and after the term of this Agreement.
Each party agrees that damages would not be an adequate remedy for any failure to comply with the confidentiality obligations in this Agreement and that the other party will be entitled to the remedies of injunction, specific performance and/or other equitable relief for any threatened or actual failure to comply with those obligations.
Each party will comply with all applicable requirements of the Data Protection Legislation. The provisions of this clause are in addition to, and do not relieve, remove or replace, a party's obligations under the Data Protection Legislation. The parties acknowledge that for the purposes of the Data Protection Legislation, either party may be the data controller or data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation). The parties will, in relation to any personal data processed in connection with the performance of this Agreement, only process the personal data: (i) to the extent, and in such manner, as is necessary in order to comply with obligations under this Agreement; (ii) in accordance with the Data Controller's instructions (unless otherwise required in compliance with applicable laws); (iii) for the duration of the term of the Agreement, unless otherwise instructed by the Data Controller. The Data Processor shall ensure that access to personal data is limited to those personnel or subcontractors who (i) need to access the personal data to meet its obligations under the Agreement, and (ii) are bound by terms as restrictive as those set out under this Agreement. The Data Processor will be liable for any violation of applicable Data Protection Legislation by its personnel or subcontractors.
The parties will, in relation to any personal data processed in connection with the performance of this Agreement, only process the personal data: (i) to the extent, and in such manner, as is necessary in order to comply with obligations under this Agreement; (ii) in accordance with the Data Controller’s instructions (unless otherwise required in compliance with applicable laws); (iii) for the duration of the term of the Agreement, unless otherwise instructed by the Data Controller. The Data Processor shall ensure that access to personal data is limited to those personnel or subcontractors who (i) need to access the personal data to meet its obligations under the Agreement, and (ii) are bound by terms as restrictive as those set out under this Agreement. The Data Processor will be liable for any violation of applicable Data Protection Legislation by its personnel or subcontractors.

7. Fees and payment

Unless an Order expressly sets out an invoicing schedule or payment details, if Customer is purchasing Services directly from Canonical, Canonical will invoice Customer for the fees associated with each Order at the time of Customer's Order or immediately following a "free use" service period where the service is not cancelled. Fees will be due within 30 days from the date of invoice.
Customer will not be charged for "free use" service periods. Where identified in an Order the Services will automatically renew at the end of the free use service period and Customer will be charged.
For credit card payments, payment is handled by a third party. Customer's credit card statement may identify payments as made to "Canonical" or "Stripe". You authorize us or our authorized vendor(s) to store your payment method and use it in connection with your use of the Services. You may have the option to manually update the card on file. Customer is responsible for any foreign transaction fees incurred by Customer's bank. Customer will abide by any relevant terms and conditions or other legal agreement, whether with Canonical or a third party, that governs Customer use of a given payment processing method. Canonical may add or remove payment processing methods at its sole discretion and without notice to Customer. Once an Order is placed, Canonical or its third party payment processor will charge Customer's credit card or other form of payment, along with any additional applicable amounts (including any taxes). Customer is solely responsible for all amounts payable associated with purchases made in accordance with an Order. Customer will be charged at the rate applicable at the time of use. If the fees payable for the Service change later, Canonical will notify Customer via email or at the time of Customer's renewal. The increase will apply to the next payment due from Customer after the notice is placed on an account page or as otherwise stated.
If an Order specifies an amount due for travel expenses, Customer will pay such amount on a fixed fee basis. If Customer requests a change to the timing of Canonical's performance of the Services after the timing is agreed, Customer will also be responsible for reimbursing Canonical any non-recoverable travel expenses incurred by Canonical (or Canonical's partner) with respect to the originally agreed performance timing.
The fees are exclusive of all applicable taxes and tariffs, which Customer will pay in addition to the fees at the rate prevailing on the date of the invoice. Any sums payable by Customer to Canonical will be paid clear of any deductions or withholdings. In the event that Customer is required by applicable law to withhold or deduct any amounts from the fees, Customer will pay any additional amounts necessary to ensure that Canonical is in the same position as it would have been, had no deductions or withholdings been required.
During the term of this Agreement, Canonical may request Customer's confirmation of its compliance with this Agreement or, if Canonical reasonably suspects that Customer is not in compliance with this Agreement, audit Customer's use of the Services to confirm compliance. If any audit reveals that Customer was not in compliance with the Agreement, Customer will immediately come into compliance. If Customer's confirmation or an audit reveals that additional fees are due, Customer will pay such fees and interest (at the rate applicable to past due amounts), within 30 days of the date of Canonical's invoice. If the additional fees exceed the fees originally invoiced for the period covered by the audit by 5%, Customer will reimburse Canonical for the costs of the audit.
Canonical may charge interest of 6% per annum on any past due payment amounts, plus any related collection and legal costs. Interest will accrue on a daily basis, whether before or after judgement.
If Customer is purchasing Services through a Canonical's reseller, Customer shall pay the fees in accordance with the reseller's process and the terms of this Clause 7 will not otherwise apply.

8. Warranty disclaimer.

NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER ORAL OR WRITTEN, WHETHER EXPRESS, IMPLIED, OR ARISING BY STATUTE, CUSTOM, COURSE OF DEALING OR TRADE USAGE, WITH RESPECT TO THE SUBJECT MATTER HEREOF OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT. EACH PARTY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, SATISFACTORY QUALITY, MERCHANTABILITY, SATISFACTORINESS, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Liability limitations

SUBJECT TO CLAUSE 9.3, EACH PARTY'S AGGREGATE LIABILITY UNDER THIS AGREEMENT, IN ANY CONTRACT YEAR, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE AMOUNT OF FEES PAID OR PAYABLE IN THAT PARTICULAR CONTRACT YEAR. "CONTRACT YEAR" MEANS ANY PERIOD OF 12 MONTHS COMMENCING ON THE EFFECTIVE DATE OR ANY ANNIVERSARY OF THE EFFECTIVE DATE.
SUBJECT TO CLAUSE 9.3, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE OR FOR ANY LOSS OF OR DAMAGE TO DATA, EX GRATIA PAYMENTS, LOSS OF PROFIT, LOSS OF CONTRACT OR LOSS OF OTHER ECONOMIC ADVANTAGE (IN EACH CASE WHETHER DIRECT OR INDIRECT) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF THAT PARTY HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF THE SAME AND WHETHER FORESEEABLE OR NOT. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Nothing in this Agreement excludes or limits the liability of either party for: (i) death or personal injury; (ii) fraud; (iii) breach of the confidentiality or data provisions of this Agreement, and (iv) anything else that cannot be excluded or limited by applicable law.
The limitations of liability set forth in this Clause 9 are a reasonable allocation of risk between the parties, and the parties would not have entered into this Agreement, absent such allocation.

10. Term and termination

This Agreement will come into force on the Effective Date and will continue until the end of the Services Term unless terminated earlier under this Clause 10.
Unless Customer is purchasing the Services from Canonical's reseller, if Canonical has not received a purchase order for the fees or payment of the fees within 30 days of the Effective Date, this Agreement will automatically terminate.
Where Customer has a "free use" service period, Customer may cancel the Services at any time during that period. As above, failure to cancel means that the Services will automatically renew at the end of the free use service period and Customer will be charged.
Either party may terminate this Agreement immediately by written notice if the other party:
1. commits a material breach of this Agreement and, if such breach is capable of remedy, fails to remedy the breach within 14 days of receiving notice of the breach;
2. enters into liquidation whether compulsorily or voluntarily (otherwise than for the purposes of a solvent amalgamation or reconstruction); becomes insolvent; ceases or threatens to cease to carry on business; or any similar event.
On expiration or termination this Agreement for any reason, Canonical's obligation to provide the Services will immediately terminate and any licences granted under this Agreement will terminate, unless otherwise agreed (i) for monthly Services: Customer will be entitled to a refund of any amount on Customer account that remains unused at the date of cancellation; and (ii) for annual Services: Customer will immediately pay all outstanding fees applicable to this Agreement including fees that would otherwise have been payable with respect to the full Agreement term.

11. Escalation

If there is a disagreement in relation to this Agreement, the parties will use their reasonable endeavours to negotiate and settle the disagreement. If it is not possible to settle the disagreement within 14 days, representatives of both parties will meet to try to resolve the disagreement. If the disagreement is not resolved within a further 14 days, the disagreement may be referred by either party to a meeting between the senior managers of the parties. Neither party will refer any dispute to the courts unless and until the dispute resolution procedures of this clause have been followed, but nothing in this clause will prevent either party applying to the courts of any country for injunctive or other interim relief.

12. General

Neither party will be liable for any breach of this Agreement directly or indirectly caused by a Force Majeure Event nor otherwise liable for any such failure or delay in performing its obligations under this Agreement. The time for performance of such obligations shall be extended. If the period of delay continues, the parties shall meet to discuss and agree (both acting reasonably) the impact of the Force Majeure Event on the Agreement.
Neither party may assign, transfer, charge, create a trust over or otherwise deal in its rights and/or obligations under this Agreement or any Order (or purport to do so) without the other party’s prior written consent except to an Affiliate pursuant to a bona fide re-structure, merger, consolidation, sale of all or substantially all of its assets, or a sale of the business to which the Services relate.
There are no intended third party beneficiaries to this Agreement. The parties do not intend that any provision of this Agreement will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 (England), as amended from time to time, by any person who is not a party to this Agreement.
No amendment or modification of this Agreement or any Order will be binding upon the parties unless made in writing and signed by the authorised representatives of both parties.
A failure or delay by a party to exercise any right or remedy under this Agreement will not be construed or operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy will preclude the further exercise of that right or remedy by that party.
During the term of this Agreement and for 6 months thereafter, neither party will solicit to be hired or hire, as an employee or independent contractor, any individual (i) who is then the personnel of the other party or any of its Affiliates or was the personnel of the other party or any of its Affiliates during the previous 6 months (unless the other party terminated that individual's employment or contract) and (ii) who the other party came into contact with as a result of this Agreement. Nothing in this Clause will prevent either party from hiring or contracting with any person who applies for such job or contract as an unsolicited response to a generally advertised invitation by the relevant party.
This Agreement, including all Orders, represents the entire terms agreed between the parties in relation to its subject matter and supersedes all previous contracts or arrangements (including any usage or custom and any terms arising through any course of dealing) of any kind between the parties relating to its subject matter. Each Order is independent of any other Order and does not (unless specifically stated therein to do so) override any previously agreed Order. No terms or conditions included in or delivered with any Customer acceptance of Services, proposal, purchase order or similar document will form part of this Agreement.
Each of the provisions of this Agreement and each Order will be construed as independent of every other such provision, so that if any provision of this Agreement and each Order will be determined by any court of competent authority to be illegal, invalid and/or unenforceable this will not affect any other provision of this Agreement or any Order, which will remain in full force and effect.
Nothing in this Agreement or any Order and no action taken by the parties pursuant to this Agreement will be construed as creating a partnership or joint venture of any kind between the parties or as constituting either party as the agent of the other party. No party will have the authority to bind the other party or to contract in the name of or create a liability against the other party.
Any notice required to be given or sent under this Agreement will be in writing and delivered to the recipient at the address set out in this Agreement or, if no address is set out, to the recipient’s registered office address. Canonical’s correspondence address is: The Office Group, St Dunstans House, 4th floor, 201 Borough High St, London SE1 1JAA. A party may update its address by providing notice to the other party. Valid delivery methods are (i) in-person delivery, (ii) first class registered post (or equivalent), or (iii) internationally recognised overnight courier service.
Customer acknowledges that export laws and regulations of the United States and European territories may apply to materials delivered by Canonical under this Agreement. Customer agrees that such export control laws and regulations govern its use of materials and will comply with all such laws and regulations. Customer will not export, directly or indirectly, such materials in violation of these laws or regulations, or use them for any purpose prohibited by these laws.

13. Governing law

If Customer is an entity registered in the United States of America, Canada, or Mexico, this Agreement, each Order, and any non-contractual obligations arising from this Agreement will be governed by and construed in accordance with the laws of the State of New York (USA) and any the parties submit to the exclusive jurisdiction of the Federal and State courts located in the State of New York (USA). In all other cases, this Agreement and any non-contractual obligations arising from this Agreement will be governed by and construed in accordance with the laws of England, and the parties submit to the exclusive jurisdiction of the courts of England.
The preceding exclusive jurisdiction requirement does not apply to the extent a party seeks immediate injunctive relief (for example, in connection with a breach or impending breach of confidentiality obligations) that would not be reasonably effective unless obtained in the jurisdiction of the conduct at issue.
The provisions of the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

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